Help & Support

Yes! Spend $85 or more and we’ll cover the shipping—no code needed.

Subscription orders $50+ ship free.

We currently ship to the United States and U.S. territories (Puerto Rico, Guam, the U.S. Virgin Islands, American Samoa, and the Northern Mariana Islands).

Our customer support team is made up of real people who are happy to help. You can reach us by filling out the contact form on this page or you can reach our Customer Support Team at 833-692-9862. If we can’t answer your call right away, leave us a message and we’ll get back to you as soon as possible.

Tea tree oil (melaleuca oil, if you want to get scientific) is derived from the leaves of the Australian tea tree plant. It’s known for its odor eliminating, air purifying, and cleaning properties.

Azuna gel products use a dual-action process to neutralize odors caused by microbes. Our tea tree oil-based formula works continuously through a combination of evaporative diffusion and natural airflow, discreetly eliminating odors for up to ninety days. Our slow-release formula ensures that Azuna is constantly treating your air. For a quick how-to video featuring our Luxe Glass jars, click here.

Our product recommendations depend on what kind of odor elimination you’re looking for. If you need a quick burst of freshness, check out our Ultra Mists to clean and deodorize everything from clothing and upholstery to surfaces like kitchen countertops. Our wipes provide that same level of protection for any non-porous surfaces. And our bestselling Luxe Glass jars are perfect for set-and-forget freshness for up to 90 days.
Looking for inspiration? Check out our How Do You Azuna series here.

The length of time depends on what product you use. Our sprays provide a more immediate burst of freshness, while our gels maintain constant odor protection for 60 to 90 days. Azuna’s dissipation rate may increase if you’re using it to combat heavy smoke or pet odors, or near a fan.

Each ounce of gel covers approximately 100 square feet for 60 to 90 days. That means you’d need 12 ounces of gel to cover the average two-bedroom apartment (in America, that’s 1,200 square feet). Our 24 ounce gel refill pouch covers 2,400 square feet—the average size of a single-family home.

Each Luxe Glass jar holds up to eight ounces of gel—enough to cover 800 square feet for 60 to 90 days. Whether you fill the jar fully or halfway is personal preference; some customers prefer to fill halfway for lighter use, while others use all eight ounces for areas with high traffic or heavy odors.

Using our plastic pods is simple. Remove the lid to peel off the inner seal, then replace the lid and remove that top sticker. All that’s left? Set where needed and take a deep breath. When your gel turns amber and begins to solidify, it’s time for a refresh. That generally happens between 60 and 90 days, although high-traffic areas may require more frequent refills.

As Azuna works to neutralize odors in the air, the gel will change in appearance depending on the environment. In some spaces it may become a bit watery or translucent, while in others it may turn slightly amber or yellow.

These changes are simply a result of how the gel interacts with the air in that particular space, so it can behave a little differently even from room to room. The good news is that it’s still working just as effectively.

Check out the pinned post on our Instagram for a visual.

Because our gel is plant-powered, disposal is simple. Scoop out your old gel using a spoon or paper towel, then toss in the trash. A quick wipe of your empty jar with a fresh paper towel is all you need to prepare for an immediate refill.

Our gel is biodegradable and plant-powered, so you won’t need to do much. Once you’ve disposed of your old gel, simply wipe the container out with a paper towel. You can also rinse leftover gel down your garbage disposal for a final refresh (but not if you have a septic system, please). If you’re looking for a more thorough clean, you can wash the jar with soap and water—but no need to wash the lid.

We’re sorry about that! No worries, though—its an easy fix. Just run the side of the jar lid and all, under warm water for 15 to 30 seconds. That should loosen it so it opens right up. If it’s still giving you trouble, send us an email at contact@azunafresh.com, and we’ll sort it out for you right away!

It absolutely is. We have hundreds of thousands of happy customers—and over 40,000 verified 5 star reviews that you can read here.

All of our scents are subtle, because we’re in the business of eliminating odors—not masking them. To check out our full list, the “choose scent” dropdown here contains all descriptions. And if you want to sample smaller sizes of our bestselling favorites, we recommend our 4 Room Starter Variety Kit.

We use 100% pure Australian tea tree oil as our active ingredient. We add a few polymers to keep our formula blended—like those commonly found in body care products and some medicines. Azuna is free from phthalates, parabens, synthetic dyes, and other toxins.

Additional questions? Feel free to reach out to our team!

We’re proudly manufactured in our hometown of Buffalo, New York.

Yes! All subscription items and renewals are 20% off—making re-orders one less thing on your to-do list.

Unless explicitly stated, we don’t currently offer subscription discounts to stack with other promotions. But you can find exceptions in some sale emails—so check your inbox!

You can also find Azuna on Amazon and in your local Fresh Thyme store.

Sign in with your email address and password at azunafresh.com/account, then click “Manage Subscriptions.” Select your subscription, then edit as needed.

We allow a short time window to make changes after your order is placed. Just open your order confirmation email and click “View or Edit your order.”

If the edit window hasn’t closed yet, you’ll be able to make adjustments right from there. If it has, or you need extra help, reach out to us at contact@azunafresh.com and our team will be happy to assist.

After placing your first order, you will automatically receive an email from us asking you to activate your account. If you don't activate your account, your email won't be recognized. Be sure to allow emails from @azunafresh.com to come to your inbox, and check your spam folder if you don't see an activation email.

Subscribers may update or cancel their subscription (including product selection, quantity, shipping address, or billing information) at any time before an order confirmation is issued. Simply login to the Customer Portal.  

If there’s anything we can do to make things better, reach out to us at contact@azunafresh.com—we’d love to help! 💚

We currently ship within the United States only. We’re working on resuming shipping to Canada soon, so stay tuned for updates.

Azuna’s low-concentration tea tree oil formula is safe for pets when used as directed. None of our products disperse tea tree oil droplets like a diffuser; instead, they release minute particles into the air. However, it’s important to handle Azuna like you would any other household cleaning product, and ensure that it’s never applied topically or ingested by your pets. Like humans, your pets may have different sensitives. If your pet exhibits any sensitivities or allergies to Azuna, discontinue usage immediately.

Azuna is not toxic when used as directed. Because our active ingredient (pure, 100% Australian tea tree oil) is completely natural and environmentally safe, Azuna shouldn’t cause a reaction if it comes into contact with the skin unless there’s an underlying allergy. And, as a low-concentrate gel, it shouldn’t cause any long-term issues if ingested orally. However, our products aren’t meant for topical use. If you’ve ingested Azuna, please call the Poison Control Center at (800) 222-1222.

Scents are personal—and if something you ordered isn’t quite right, we get it. While we recommend waiting a full two weeks to see how Azuna works in your space, we offer a one-time money-back guarantee as long as a return is initiated within 30 days of your order’s arrival.

Opened it? No problem. Used it? Cool with us. All we ask is that you send back the items you’d like to return. We’ll send you a prepaid return label, and a $10 return shipping fee will be deducted
from your refund. If you’d like to keep part of your order, we’ll honor a partial refund, too

We’re always adding new products, and we’d love to see you again. Your air, and your satisfaction, are always our top priority.

Before you check out, be sure to confirm your shipping address.

Packages that are refused, returned to sender, or otherwise returned to Azuna without prior return authorization may be subject to a return-to-sender processing fee, which will be deducted from any refund due. Original shipping charges, if applicable, are non-refundable.

Subscription Order Management Policy: 

We want to make managing your subscription as simple and flexible as possible. 

Updating/Canceling Your Subscription 

Subscribers may update or cancel their subscription (including product selection, quantity, shipping address, or billing information) at any time before an order confirmation is issued. Simply login to the Customer Portal.  

Once you receive your order confirmation email and an order number has been generated, the order has begun processing. 

Changes After Order Confirmation 

If you need to make changes after receiving your order confirmation: 

Please contact our Customer Service team as soon as possible. 

Include your order number in your message. 

Our team will review your request and do their best to accommodate changes before the order ships. 

Please note that we cannot guarantee changes once an order has entered processing or fulfillment. 

How to Contact Us 

To request changes to a confirmed subscription order, please contact us through our Contact Form or email us directly at contact@azunafresh.com.